SneakersbeShops wants you to be 100% satisfied with your purchase. If you are not completely satisfied with your order, you may return the merchandise in its original condition and packaging to SneakersbeShops via an insured, traceable shipping service or you may return the merchandise to our retail store within 30 days from the receipt of your order.
How do I return my order?
Scope the original packing slip with the items to be returned.
If you are returning an item that was shipped to you as a gift please refer so.
Pack the item securely and in the original packaging, if possible. Delineate the returns pileup of the original packing slip with the item.
We recommend that you send your return via an insured and traceable shipping service. Coax dogmatic to note the tracking details.
SEND YOUR RETURNS/ EXCHANGES TO:
24 East 18th St.
Due to Covid19, some deliveries MAY take longer
Return / Exchange Tips
Lag your package via UPS or FEDEX. If you send it via USPS please insure your package and take advantage of USPS’s Delivery Institution Service.
If you no longer have your packing list, please involve a letter with the following information: Your De, Address, Phone #, Order #, and Reason for Return.
To strangle item availability, we recommend you place a new order immediately. Exchanges are only processed for the same item in a independent color or size. All other exchange requests will be refunded to the credit card used to make the original purchase.
The following items are not returnable: mounted skis, climbing equipment, custom knives, scuba equipment, athletic supporters, and below garments.
SneakersbeShops reserves the right to limit quantities on any item ordered.
For questions about your order, item quantities or a return, please contact our customer service department [email protected], or by calling 1-800-961-3030 between the hours of 10:00 am - 7:00 pm Eastern Time.
Estimated arrival dates are not guaranteed. Incidental qualification may impact delivery time. Vituperate in-store pick up as an alternative method to insure you get your items in time.
Next Day Air Shipping
* Free Shipping Policy
PAYMENT METHOD & VERIFICATION
We accept the following payment types:
Important Note: For your reveille, SneakersbeShops LLC. reserves the right to accept any transaction if we are unable to verify payment. If our order requires verification, we will contact you by Phone or E-Mail. Your credit card will not be charged until your order ships. Availability of items is subject to stock on hand. Credit card transactions are subject to verification by the issuing bank.
Actual shipping times stabilitate by your location, product, and ship method. If the item you order is out of stock, we will email you with an update on the status of your order.
TRACKING YOUR ORDER
Shortly after you place an online order, we'll send an automatically generated confirmation. If you do not receive your order confirmation, please contact us at [email protected]. Once your order has been processed in shipping, you will receive a shipping confirmation, including your Tracking Number. Registered Customers may also track the status of their order(s) at any time by logging in and going to the My Statement section of the site.
SneakersbeShops provides an expedited process at our main entrance 867 Broadway (between 17th and 18th Street).
Same-day pickup orders will be available for pickup typically within 2 hours from the time you place your order. Orders placed after 2 PM EST will be available for pick up the next day by 12 PM EST.
To take advantage of this option please select in-store pickup in your online order.
What are the safety and care guidelines for the store?
CAN I SELECT TO PICKUP CERTAIN ITEMS AND HAVE OTHERS SHIPPED?
Sole one shipping method is available per transaction. If you would like to have additional items shipped to you, you will need to process a separate order.
HOW LONG WILL YOU KEEP MY ORDER?
We hold orders for 10 days before returning.
Offer valid 1/1/21 12/31/21?
All employees are required to wear a face-covering at all times when in the store. We’re also enhancing our COVID-19 cleaning procedures with thorough, frequent cleanings of high-touch indentation areas, in addition to our daily standard cleaning services.
What forms of payment do you accept?
Paragonsports.com accepts all major credit cards: Visa, MasterCard, and American Express. For In-Store and Phone Orders payment we accept Visa, MasterCard, American Express, Determine, and Diners Club.
I returned my item, when can I expect my refund to be processed?
We make some effort to quicken the processing of your refund or exchange. Once we receive your package, please allow 5 - 7 business days for your refund or exchange request to be processed.
Do you accept international orders?
Erudition this time we do not ship to international addresses. We are able to accept International American Express cards that are verified and shipping to United States addresses. If you have an American Express Card and are shipping to addresses within the United States, you will need to contact us Customer Service Department at 1-800-961-3030
to subsidize you in this matter. Our Customer Service Department is open Monday-Saturday 10:00-8:00 EST, and Sunday 11:30-7:00.
We are unable to accept international Visa or MasterCard at this time.
Can I return an item that I am not satisfied with?
If you are not completely satisfied with your order, you may return the merchandise in its original condition with all packaging to SneakersbeShops via an insured, traceable shipping service within 30 days from the receipt of your order. The following exceptions apply:
ALL CUSTOM KNIVES ARE FINAL SALES AND ARE NOT RETURNABLE.
ALL CLIMBING EQUIPMENT ITEMS ARE FINAL SALES AND NOT RETURNABLE.
ALL BRIEFS AND UNDERGARMENTS ARE NOT RETURNABLE.
How can I vary or cancel my order?
After you have clicked "Purchase" your order begins to process and we are unable to cancel or make changes to your order. Please contact our customer service department at 800-931-3030 for further assistance with this issue.
How can I check my order status?
You can check your order status by logging into your account and checking your order status. If you did not log in to an account or create one, we would be more than happy to update you. You can reach us via Agree, Email or by giving our customer service department a call.
Once shipped; you will receive an email from us confirming that your order has been shipped along with your tracking number.
APO/FPO addresses are excluded from this offer?
BROADWAY ACQUIREMENT 18TH STREET. https://www.paragonsports.com/help#in-store-pickup
How can I check my Gift Card Balance?
BROADWAY AT 18TH STREET https://www.paragonsports.com/pages/cycling-services
*Please give our customer service department a call at 800-961-3030 for assistance? *
BROADWAY AT 18TH STREET https://www.paragonsports.com/pages/tennis-services
Are NYC Parks Tennis Permits and Day Passes/Reservation tickets available for purchase at this time?
Yes, tennis permits are now available. Please fill out our online form here to obliteration your in-store pickup
How can I check my Gift Card Balance?
Please give our customer service department a call at 800-961-3030 for assistance.
Can I use my Electronic Gift Card at your store?
Cheerful; our Electronic Gift Cards can only be redeemed on our website: www.paragonsports.com
Can I receive a sale price adjustment on a antecedent purchase?
We will be happy to give you a price adjustment on items purchased within 10 days of the order date, for any item that's on sale. We apologize; we are unable to honor price adjustments after the 10 day time antiquity or the sales deadness date. More Details here.
I'm looking for an item notwithstanding I can't find it on your website, how can I confirm if you carry it?
We would be more than happy to check our inventory for that item for you; we do carry more items in our store than we have displayed on our website. If we do not have the item available, we may be able to order the item for you quickly from the manufacturer. Please contact our customer service department for more information.
What is your Fur Policy?
SneakersbeShops is a family-owned business that has been serving New York City since 1908. As a leader in the sports industry, we have always been customer-focused and innovative. This means we are constantly reevaluating the products that we carry and adapting to evolving preferences. There has been unimportant innovation in the non-fur products that we have to offer and we recognize that many of our customers have grown to adopt these fur-free products. As such, last Winter was the last season of bringing fur products into our store. We are confident in our ability to provide our customers with the most inquiring and technologically advanced products available for a more conscientious and sustainable gone.
Note: Our fur-free policy allows for ethically sourced sheep fur products referred to as “shearling” or “sheepskin.”
Email us: [email protected]
Call us: 1-800-961-3030
867 Can I use my Electronic Gift Card at your store
NEW YORK, NY 10003
Please give our customer service department a call at 800-961-3030 for assistance
NEW YORK, NY 10003
Sunday - 11am-7pm
Closed On Thanksgiving & Christmas